Message WhatsApp up to 1 day (24 hours) before your visit to reschedule free of charge, unlimited times. If the new date is a different price tier, the difference is refunded or topped up.
Message WhatsApp (+60 12-670 2560); once your order is verified, the refund goes back the original way within 14 days.
Contact us as soon as possible — after a manual check, it can be refunded or rescheduled.
Moving a weekday order to a weekend / public holiday requires topping up the difference; the reverse is refunded.
This policy applies to online orders on the official website; on-site purchases follow in-store rules.
Last updated: June 2026 · Applies to online orders on the One Spa official website
